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Frequently Asked Questions (FAQs)

Top 5 Questions
	•	Do I have to become a member first if I want to apply for Priority Trust Service? 259x view(s)
	•	How to become a member of Indonetwork? 216x view(s)
	•	How to pay for Indonetwork services? 209x view(s)
	•	How to view my company online? 196x view(s)
	•	How to send one inquriy to multiple companies or trade offers? 183x view(s)

Trade Offer
	•	Why is there no email address?
	•	How to search for my posted trade offer (buy, sell, or cooperation)?
	•	My trade offer can be placed under more than one industry category; what should I do?
	•	Can I repost the same trade offer more than once?
	•	How to delete trade offers?
	•	How to fit my product picture onto my website?
	•	How can I delete the uploaded product picture?
	•	How to unsubscribe Trade Alerts?
	•	Why I can't upload my product picture?
	•	What should I do if I can't find an appropriate category for my Trade Offer?
	•	How to get priority listing for my trade offers?
	•	My trade offer was refused by your Customer Service department. Under what circumstances would my trade offer be refused?
Company List
	•	What is the difference between the Company Profile of a Member with Priority Trust, and that of a free member?
	•	How to view my company online?
	•	How many companies am I allowed to add to Indonetwork Company List?
	•	How to modify my company info?
	•	Why my membership is being canceled by Indonetwork?
	•	How to select relevant categories?
	•	Do I need to fill in every field when entering my company info?
Member Menu
	•	How to become a member of Indonetwork?
	•	How do I login?
	•	Why can't I log in to Indonetwork?
	•	How to modify my member information at Indonetwork?
	•	What is the purpose of Logout?
	•	How do I get my cookies to work?
	•	Why was my Email Address not accepting during the registration process?
	•	What can I do if I've forgotten my User Name?
	•	Why was my User Name not accepted during the registration process?
	•	Can I change my User Name?
	•	Why was my Password not accepted during the registration process?
	•	Why was my Company Name not accepting during the registration process?
	•	How to change my password?
	•	What if I forgot my password?
Trade Mail
	•	How to access Trade Mail?
	•	I received an email message notifying me that I have a quote. Where can I view it?
	•	Can I send one document to more than one member simultaneously?
	•	What can I use Trade Mail for?
	•	Can I send photos of my products through Trade Mail?
Inquiry Basket
	•	How to send one inquriy to multiple companies or trade offers?
	•	Why was my "Inquiry Now" and "Add to Basket" button not appear when I'm searching?
	•	Can I inquiry later after selecting companies or trade offers to Inquiry Basket?
Priority Trust
	•	Why should a free member upgrade to Priority Trust?
	•	How can Priority Trust service enable trust benefit between a buyer and a seller?
	•	Do my membership lost if I quit during the Priority Trust application?
	•	What are the major differences authentication and verification at Priority Trust services and traditional authentication-verification services?
	•	I am an existing Indonetwork free member; do I have to apply for a new User Name if I wish to be a Priority Trust member?
	•	Do I have to become a member first if I want to apply for Priority Trust Service?
	•	How can Priority Trust service help suppliers increase their product orders?
Payment
	•	How to pay for the services by wire transfer?
	•	How to pay for Indonetwork services?

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